These terms govern the services Byurel Solutions ("Byurel", "we", "us") provides to a client ("you"). By engaging us or using our platform, you accept them.
Byurel Solutions is a sole proprietorship registered in India, GST registration 09CORPN7139G1ZA, with its office at D-141, Sector-10, Noida, Gautam Budh Nagar, Uttar Pradesh 201301.
1. What we provide
We provide a WhatsApp chatbot platform on monthly or yearly plans, with set-up help, and carry out automation and integration work. What each plan includes and costs is set out on our pricing page; other work is set out in a written quotation. Where these terms and a quotation disagree, the quotation applies. Clients who signed an agreement with us before these plans existed keep that agreement.
2. Starting work
A plan starts when it has been paid for. Quoted work begins once you have accepted the quotation in writing. Timelines we give are estimates made in good faith. They depend on you supplying content and approvals, and on third parties such as Meta, whose timelines we do not control.
3. What you are responsible for
- Giving us accurate information about your products, prices, timings and policies, and telling us when it changes.
- Holding the rights to any text, images or logos you give us.
- Owning, or being authorised to use, the phone number connected to the service.
- Following the WhatsApp Business Messaging Policy, Meta's Commerce Policy and all applicable law.
- Keeping your login credentials confidential, and telling us promptly if they are compromised.
- Reviewing chatbot answers before they go live. You remain responsible for what your bot says to your customers.
You must not use our services to send unsolicited bulk messages, to mislead people, or for anything unlawful. We may suspend a service immediately if we reasonably believe it is being used in these ways.
4. Services we do not control
Our chatbot service depends on WhatsApp, operated by Meta Platforms. Meta sets its own rules, prices, message limits and approval decisions, and can change them or suspend an account at any time. We are not responsible for Meta's decisions, outages or pricing changes, and such events are not a failure of our service.
The same applies to hosting providers, payment providers and artificial intelligence providers used to deliver a service you have asked for.
5. Message charges
Meta charges for messages sent through the WhatsApp Business Platform, at rates it sets and may revise. Meta bills you for these directly, through the payment method on your own WhatsApp Business Account. We do not collect them and add nothing to them. If no valid payment method is in place, Meta may stop your messages being sent, and that is not a failure of our service.
6. Fees and payment
- Plan fees are as shown on our pricing page, or in your quotation, and exclude GST unless stated otherwise.
- Plans are paid in advance for each period, monthly or yearly. A plan that is not renewed ends at the end of its period; after three days' grace the account continues on the free plan, and nothing in it is deleted.
- AI reply credits are paid in advance and do not expire.
- Invoices are due within seven days unless agreed otherwise.
- If an invoice remains unpaid thirty days after its due date, we may suspend the service after giving you written notice.
- Fees already paid are not refundable except as set out in our Cancellation and refund policy, or where the law requires it.
7. Ownership
Your content, including your text, images, logos, product information and customer data, remains yours.
You own the chatbot content written for you. Our platform itself, including its software, design and underlying systems, remains ours. Nothing here transfers ownership of it, and you receive a non-exclusive right to use it for as long as your subscription continues.
Unless you ask us in writing not to, we may describe the work in general terms as an example of what we do.
8. Data protection
In respect of your customers' personal information, you determine the purpose and we act on your instructions. We will process that information only to provide the service, keep it secure, and delete or return it when the engagement ends, as set out in our privacy policy. You are responsible for having a lawful basis to message your customers.
9. Support and changes
Support is available Monday to Saturday, 10am to 7pm, by phone, WhatsApp or email. We aim to respond within one working day. We do not guarantee continuous availability, as parts of the service depend on providers we do not control.
Help is included as described for each plan. Substantial new work will be quoted separately.
10. Limits of our liability
We provide our services with reasonable skill and care. We do not warrant that a chatbot will answer every question correctly, that it will generate business, or that the service will be uninterrupted.
To the extent permitted by law, we are not liable for loss of profit, loss of business, loss of data, or any indirect or consequential loss. Our total liability arising out of the services is limited to the fees you paid us in the twelve months before the claim arose.
Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud.
11. Ending the engagement
- You may stop a plan at any time by not renewing it; it runs to the end of the period already paid for.
- Either of us may end the engagement immediately if the other commits a material breach and does not remedy it within fifteen days of being asked to.
- On termination, fees for work already done remain payable.
- We will, on request within ninety days, provide an export of your contacts and conversation records.
12. Confidentiality
Each of us will keep the other's non-public business information confidential and use it only for the purpose of the engagement. This continues for three years after the engagement ends.
13. Changes to these terms
We may update these terms. Where a change materially affects an existing client, we will give at least thirty days' notice by email. Continuing to use the service after that means you accept the change.
14. Governing law
These terms are governed by the laws of India. The courts at Gautam Budh Nagar, Uttar Pradesh, have exclusive jurisdiction over any dispute, without prejudice to either party's right to seek urgent relief elsewhere.
15. Contact
Byurel Solutions
D-141, Sector-10, Noida
Gautam Budh Nagar, Uttar Pradesh 201301, India
hello@byurel.com ·
+91 80760 24386