Terms of service

These terms govern the services Byurel Solutions ("Byurel", "we", "us") provides to a client ("you"). By engaging us or using our platform, you accept them.

Byurel Solutions is a sole proprietorship registered in India, GST registration 09CORPN7139G1ZA, with its office at D-141, Sector-10, Noida, Gautam Budh Nagar, Uttar Pradesh 201301.

1. What we provide

We build and operate WhatsApp chatbots, build business websites, and carry out automation and integration work. What we will deliver, what it costs and when it is due are set out in a written quotation or proposal. Where these terms and that quotation disagree, the quotation applies.

2. Starting work

Work begins once you have accepted the quotation in writing and paid any amount due at the start. Timelines we give are estimates made in good faith. They depend on you supplying content and approvals, and on third parties such as Meta, whose timelines we do not control.

3. What you are responsible for

• Giving us accurate information about your products, prices, timings and policies, and telling us when it changes.
• Holding the rights to any text, images or logos you give us.
• Owning, or being authorised to use, the phone number connected to the service.
• Following the WhatsApp Business Messaging Policy, Meta's Commerce Policy and all applicable law.
• Keeping your login credentials confidential, and telling us promptly if they are compromised.
• Reviewing chatbot answers before they go live. You remain responsible for what your bot says to your customers.

You must not use our services to send unsolicited bulk messages, to mislead people, or for anything unlawful. We may suspend a service immediately if we reasonably believe it is being used in these ways.

4. Services we do not control

Our chatbot service depends on WhatsApp, operated by Meta Platforms. Meta sets its own rules, prices, message limits and approval decisions, and can change them or suspend an account at any time. We are not responsible for Meta's decisions, outages or pricing changes, and such events are not a failure of our service.

The same applies to domain registrars, hosting providers, payment gateways and artificial intelligence providers used to deliver a service you have asked for.

5. Message charges

Meta charges for messages sent through the WhatsApp Business Platform, at rates it sets and may revise. Where your plan includes an allowance of messages or credits, usage beyond it is charged at the rate in your quotation. Meta's rates changing may require us to revise our own; we will give you at least thirty days' notice before any such change takes effect.

6. Fees and payment

• Fees are as stated in your quotation and exclude GST and other taxes unless stated otherwise.
• Setup fees are payable as set out in the quotation. Recurring fees are payable in advance for each period.
• Invoices are due within seven days unless agreed otherwise.
• If an invoice remains unpaid thirty days after its due date, we may suspend the service after giving you written notice.
• Fees already paid are not refundable except where these terms or the law require it.

7. Ownership

Your content, including your text, images, logos, product information and customer data, remains yours.

On full payment, you own the website we deliver and the chatbot content written for you. Our platform itself, including its software, design and underlying systems, remains ours. Nothing here transfers ownership of it, and you receive a non-exclusive right to use it for as long as your subscription continues.

Unless you ask us in writing not to, we may describe the work in general terms as an example of what we do.

8. Data protection

In respect of your customers' personal information, you determine the purpose and we act on your instructions. We will process that information only to provide the service, keep it secure, and delete or return it when the engagement ends, as set out in our privacy policy. You are responsible for having a lawful basis to message your customers.

9. Support and changes

Support is available Monday to Saturday, 10am to 7pm, by phone, WhatsApp or email. We aim to respond within one working day. We do not guarantee continuous availability, as parts of the service depend on providers we do not control.

Reasonable changes to your bot content or website text are included in a recurring plan. Substantial new work will be quoted separately.

10. Limits of our liability

We provide our services with reasonable skill and care. We do not warrant that a chatbot will answer every question correctly, that it will generate business, or that the service will be uninterrupted.

To the extent permitted by law, we are not liable for loss of profit, loss of business, loss of data, or any indirect or consequential loss. Our total liability arising out of the services is limited to the fees you paid us in the twelve months before the claim arose.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud.

11. Ending the engagement

• Either of us may end a recurring service by giving thirty days' written notice before the end of the current period.
• Either of us may end the engagement immediately if the other commits a material breach and does not remedy it within fifteen days of being asked to.
• On termination, fees for work already done remain payable.
• We will, on request within ninety days, provide an export of your contacts and conversation records.

12. Confidentiality

Each of us will keep the other's non-public business information confidential and use it only for the purpose of the engagement. This continues for three years after the engagement ends.

13. Changes to these terms

We may update these terms. Where a change materially affects an existing client, we will give at least thirty days' notice by email. Continuing to use the service after that means you accept the change.

14. Governing law

These terms are governed by the laws of India. The courts at Gautam Budh Nagar, Uttar Pradesh, have exclusive jurisdiction over any dispute, without prejudice to either party's right to seek urgent relief elsewhere.

15. Contact

Byurel Solutions
D-141, Sector-10, Noida
Gautam Budh Nagar, Uttar Pradesh 201301, India
hello@byurel.com · +91 80760 24386