This policy explains how Byurel Solutions ("Byurel", "we", "us") collects, uses, stores and protects personal information. It covers our website, our chatbot platform, and the services we provide to client businesses.
Byurel Solutions is a sole proprietorship registered in India (GST registration 09CORPN7139G1ZA), with its office at D-141, Sector-10, Noida, Gautam Budh Nagar, Uttar Pradesh 201301.
Two different roles
It matters which of these applies to you, because our responsibilities differ.
When you deal with Byurel directly
If you enquire about our services, become a client, or use our platform, we decide how your information is handled and we are responsible for it.
When you message one of our clients
If you message a business that uses our chatbot, that business decides what happens to your information. We process it on their instructions, as their service provider. For requests about your data in those conversations, contact that business directly. If you are unsure who to contact, write to us and we will point you to them.
What we collect
From website visitors
- Information you enter in our enquiry form: name, business name, phone number, email address and your message.
- Basic technical information your browser sends, such as approximate location, browser type and pages viewed. We use this to keep the site working and understand which pages are useful.
From clients
- Business name, address, contact details and registration information.
- Login credentials for our platform. Passwords are stored only as a one-way cryptographic hash and cannot be read by us.
- Business content you give us for your bot: products, prices, timings, images and policies.
- Records of payments, invoices and correspondence.
From conversations handled by our platform
- The phone number of the person messaging, and the display name WhatsApp provides.
- The content of messages sent and received, including images and files sent in the conversation.
- Timestamps, delivery status and which chatbot answers were sent.
We do not read these conversations except where it is necessary to operate, support or repair the service, or where the law requires it.
Why we use it
- To respond to enquiries and provide the services you have asked for.
- To operate the chatbot: matching a message to the right answer and delivering the reply.
- To show a client the conversations and enquiries their own bot has received.
- To keep accounts secure, prevent misuse and diagnose faults.
- To issue invoices and keep the records Indian law requires.
- Only if you allow it: to measure which of our own advertisements bring people to us (see Cookies).
We do not sell personal information. We do not use the content of client conversations to advertise to anyone, and we do not use it to train artificial intelligence models of our own.
Who else is involved
Delivering this service means other companies necessarily process some of the information.
- Meta Platforms operates WhatsApp and delivers every message. Its own terms and privacy policy apply to that delivery.
- Hosting and infrastructure providers store the platform and its database.
- Artificial intelligence providers, where a client has chosen an AI chatbot. In that case the customer's message and the business information supplied by the client are sent to the AI provider so a reply can be generated.
- Payment and accounting services, for invoicing and records.
- Meta Platforms, for measuring our own advertising, only if you press Allow on our cookie notice. See Cookies for exactly what is shared.
We may also disclose information where the law requires it, or to establish or defend a legal claim.
Where information is stored
Information may be stored or processed outside India by the providers listed above. Where that happens we take reasonable steps to ensure it remains protected to a comparable standard.
How long we keep it
- Enquiries from our website: up to two years from the last contact.
- Client account and business content: for as long as the account is active.
- Conversation records: for as long as the client's account is active, or a shorter period if the client asks.
- Invoices and financial records: for the period Indian tax law requires.
When a client account closes, we delete or irreversibly anonymise its data within ninety days, except where we are required to keep records.
How we protect it
Traffic to our platform is encrypted in transit. Passwords are stored as one-way hashes. Access tokens for connected WhatsApp accounts are stored encrypted. Each client's data is isolated so that one client cannot see another's.
What Byurel itself can see. We see each client's account details: their plan, payments, WhatsApp connection status and totals such as how many contacts and conversations they have. We do not open a client's conversations, contacts or broadcast lists -- the platform does not let our own team in. If a client wants our help with their setup (chatflows, keywords, templates, the AI agent), they can switch on "Let Byurel help" for up to seven days; it covers their setup only, never their conversations or contacts, and every time we open it is recorded where the client can see it.
No system is completely secure. If a breach affects your information we will notify you and the relevant authority as the law requires.
Your rights
Subject to Indian law, including the Digital Personal Data Protection Act 2023, you may ask us to:
- tell you what information we hold about you;
- correct information that is wrong or incomplete;
- delete information we no longer have a reason to keep;
- stop using your information for a particular purpose.
Write to hello@byurel.com and we will respond within thirty days. Where the information belongs to a conversation with one of our clients, we will forward your request to that business.
How to delete your data
Two kinds of people can ask us to delete data: someone who has messaged one of our clients’ WhatsApp numbers, and a client business itself.
Email hello@byurel.com with the subject line “Delete my data”. Tell us either the WhatsApp number the conversation happened on, or the business name and login email if you are a client. We confirm we received the request within a few days and complete the deletion within ninety days.
Deleting a client’s account removes its conversation history, contact list, business profile and AI settings. It does not remove invoices and payment records, which Indian tax law requires us to keep for longer — we will tell you if this applies to your request.
If your message was to one of our clients rather than to Byurel directly, you can also ask that business to delete it, since they are the one running the WhatsApp number you wrote to.
Children
Our services are meant for businesses and are not directed at children. We do not knowingly collect information from anyone under eighteen. If you believe we have, contact us and we will delete it.
Cookies
This website and our sign-up pages use what is necessary for them to work, and our client platform keeps you signed in. Beyond that, we ask first.
Measuring our ads. We advertise on Facebook and Instagram. When you first visit, a notice asks whether we may use Meta's measurement cookies. Only if you press Allow do we load Meta's pixel, which tells Meta which pages of this website and of your Byurel dashboard you opened, that you viewed our pricing, tapped to chat with us on WhatsApp, created an account, asked to book your training call, or paid us. If you create an account, ask for your training call or pay us, our server also tells Meta that this happened (and, for a payment, the amount before GST), with your email address and mobile number scrambled (hashed) so Meta can match it to its own users without receiving them in readable form. Meta uses this to tell us which ads worked and to show our ads to people like our customers.
If you press No thanks, none of this happens, and we remember your choice for six months. You can change it at any time by clearing cookies for byurel.com, which brings the notice back. On the dashboard Meta learns only which page was opened, never what is on it: we never share anyone's WhatsApp conversations, contacts or business details for advertising. Pages opened from a one-time link (confirming an email, resetting a password) are not measured at all.
Changes
We may update this policy. The date at the top shows when it last changed. Significant changes affecting clients will be notified by email.
Contact
Byurel Solutions
D-141, Sector-10, Noida
Gautam Budh Nagar, Uttar Pradesh 201301, India
hello@byurel.com ·
+91 80760 24386