This policy explains how you cancel a Byurel plan, when a payment is refunded, and how what you buy is delivered. It forms part of our Terms of service.
1. What you buy
- Plans (Starter, Growth, Pro) are paid in advance, for one month or one year at a time. The Free plan costs nothing.
- AI reply credits are bought in packs and paid in advance. They do not expire.
- Done-for-you work (a chatflow built, a template written, an extra training hour, priority support) is priced on our pricing page.
All prices are in Indian rupees and exclude 18% GST, which is added at checkout.
2. Delivery
Everything we sell is delivered online. Nothing is shipped. Your plan or credits are switched on as soon as your payment is confirmed, and a GST invoice is issued for every payment. Done-for-you work is scheduled with you after payment and usually completed within five working days.
3. Cancelling a plan
- You can stop at any time by simply not renewing. There is no cancellation fee and no lock-in.
- Your plan keeps working until the end of the period you paid for, then for three days' grace.
- After that your account continues on the Free plan. Nothing in it is deleted: renew later and everything comes back.
4. When we refund
A plan starts working the moment it is paid for, so payments are not refunded for time already started or for days left unused when you stop or change plans. We refund in full when:
- you were charged twice for the same thing;
- you paid, but your plan or credits were not switched on and we could not put it right within two working days;
- we are unable to provide the service you paid for;
- done-for-you work you paid for has not been started.
Unused AI reply credits are not refunded, except in the cases above.
5. How to ask for a refund
Write to hello@byurel.com or WhatsApp +91 80760 24386 within 30 days of the payment, with the invoice number. We reply within two working days. An approved refund goes back to the same card, UPI account or bank account you paid from, and usually reaches it within 5 to 7 working days, depending on your bank.
6. Meta's message charges
Charges for WhatsApp messages are billed to you directly by Meta, through the payment method on your own WhatsApp Business Account. We never collect them, so refunds of those charges are a matter between you and Meta.
7. Contact
Byurel Solutions
D-141, Sector-10, Noida
Gautam Budh Nagar, Uttar Pradesh 201301, India
hello@byurel.com ·
+91 80760 24386