Knows your business
Products, pricing, working hours, service areas, policies and tone of voice, all configured by you.
The platform
Everything runs on the official WhatsApp Business Platform, on your own verified number. We build and operate it; you use it.
Chatbot flows
Guided conversations that qualify an enquiry before anyone in your team sees it. Customers tap through options rather than typing, so the answers stay accurate and the path stays short.
- Branching menus with interactive reply buttons
- Keyword triggers, in any language your customers use
- Separate flows for sales, support and order status
- Media, catalogues and documents sent inside the flow
- Every answer approved by you before it goes live
AI agent
For businesses whose customers ask open-ended questions, a scripted menu is not enough. The AI agent answers from a profile of your business that you control.
Stays within bounds
Rules you define govern what it can and cannot say. It will not quote a price you have not given it.
Knows when to stop
Escalation conditions you set hand the conversation to a person before a customer gets frustrated.
Broadcast campaigns
The WhatsApp Business app caps you at 256 contacts per broadcast. The Business Platform does not. Send approved template messages to segmented lists and see exactly what happened to each one.
- Template drafting and submission for Meta approval
- Segmented lists built from tags and enquiry history
- Personalised fields such as name and order number
- Scheduled sends
- Delivery, read and response reporting per campaign
Transactional notifications
The messages customers actually want: order confirmations, dispatch and tracking updates, payment receipts, appointment reminders and renewal notices — triggered automatically by your own systems.
- Fired by events in your storefront, CRM or ERP
- Delivered as compliant utility templates
- Replies land in the same inbox as everything else
Shared team inbox
One number, your whole team, no phone being passed around. The bot handles what it can and steps aside the moment a person takes over.
Bot and human, cleanly separated
Switch a conversation to human in one click. The bot goes quiet immediately and resumes only when you hand it back.
Filter what needs attention
See only what is open, only what is waiting on a person, or only what a particular agent is handling.
Full history retained
Every message, bot or human, kept against the contact. Nothing lost when a colleague is away.
Contacts and segments
Every person who messages you is captured automatically — no spreadsheet, no manual entry. Tag them by interest, source or stage and use those segments for follow-up.
- Automatic capture from every conversation
- Tags and custom fields
- Search and filtering
- Export whenever you want it
Reporting
What is actually happening on the channel: volume over time, how much the bot resolved without a person, what customers most often ask, and how campaigns performed.
- Conversation volume and status breakdown
- Bot resolution versus human handover
- Campaign delivery and read rates
- Message usage, so costs never surprise you
Integrations
Automation is only as good as the data behind it. We connect WhatsApp to the systems where your orders, customers and stock already live.
ShopifyStorefront
WooCommerceStorefront
RazorpayPayments
Zoho CRMCRM
HubSpotCRM
Google SheetsSpreadsheets
ShiprocketLogistics
DelhiveryLogistics
EkartLogistics
ZapierAutomation
REST APIsCustom
WebhooksCustom
If your systems are bespoke, we write the integration directly rather than forcing you into a connector that almost fits.
Try it before you commit
We will configure a working agent with your real products and pricing on a test number. Message it yourself, then decide.